Filing a complaint with DCA

If you want the Department of Consumer Affairs to review your consumer complaint, please fill out our complaint form and send it to us.

Our Department serves the residents of Los Angeles County. If you live outside of Los Angeles County, please contact us with your consumer issue before you file a complaint.

File your complaint

1. Fill out our complaint form completely.
2. Print two copies of the form. Sign and date each copy.
3. Make a copy of each document that supports your case. (This includes contracts, receipts, canceled checks, letters, legal documents, and advertisements.)
4. Attach the copies of the documents to the two copies of the complaint form.
5. Place all the papers in an envelope, add postage, and mail it to us at:

County of Los Angeles
Department of Consumer Affairs
500 West Temple Street, B-96
Los Angeles, CA 90012-2706

COMPLAINT FORM
(PDF format)

After we receive your complaint

1. We will review your complaint to make sure our department can help you.*
2. If we can investigate your complaint, we will send you a postcard with your case number. Use this case number when you discuss your complaint with DCA.
3. We will send a copy of your complaint to the business you’re complaining about.
4. We will communicate with you and the business to try to reach a resolution.

* - If another agency can better serve you, we will refer your complaint to them and send you a letter explaining the referral.

Thank you. We look forward to serving you.